Falcon.io Status

All Systems Operational

About This Site

This is Falcon’s status page, where you can get updates on how our platform is doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Falcon, don’t hesitate to get in touch with us at support@falcon.io and we’ll get back to you as soon as we can.

Platform Operational

Listen Operational

Engage Operational

Publish Operational

Measure Operational

Audience Operational

Filestack API Operational

Cloud Elements EU Production Operational

Advertise Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 22, 2021

No incidents reported today.

Apr 21, 2021

No incidents reported.

Apr 20, 2021

No incidents reported.

Apr 19, 2021

No incidents reported.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

Engage: Unable to View or Access Feeds

Resolved - This incident has been resolved.
Apr 13, 13:05 CEST

Monitoring - A fix has been implemented and this issue has been resolved. We will continue to monitor the situation and update this status with any changes.
Apr 12, 21:06 CEST

Investigating - We are aware of an incident which is affecting all areas of Engage. You may be unable to successfully view or access feeds.

We apologize for the inconvenience. We are currently investigating and will continue to update as soon as possible.
Apr 12, 20:23 CEST

Platform: Intermittent login issues

Resolved - This incident has been resolved.
Apr 13, 13:05 CEST

Monitoring - This issue has been resolved. All users should be able to log into the platform without any issues. We will continue to monitor the situation and update this status with any changes.
Apr 12, 21:06 CEST

Investigating - We are aware of an incident which is preventing users from logging in successfully. You may also find that you periodically get logged out of the platform.

We are currently investigating with a high priority and will continue to update as soon as we have more information.
Apr 12, 20:25 CEST

Apr 12, 2021

Apr 11, 2021

Scheduled maintenance for Engage

Completed - The scheduled maintenance has been completed.
Apr 11, 08:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 07:00 CEST

Scheduled - We will perform scheduled maintenance in Engage on Sunday, 11th of April between 7 AM - 8 AM CEST (4 PM - 5 PM AEDT) to upgrade our service providers.

This will affect the Engage module itself as well as the team performance reports in Measure.
During the service window, the Engage module will be unavailable and either fail to load or return empty feeds. No actions can be performed in the Engage module at this time.
In Measure, the team performance report will not be updated during the service window.
Once the maintenance has been completed, please allow a few minutes for Engage to index any items missed during the downtime. The team performance reports will update simultaneously.

No data will be lost as a result of this service upgrade and all incoming items will be indexed following the completion of the upgrade.

If you have any questions regarding this, please reach out to the Falcon Support team at support@falcon.io
Mar 31, 16:17 CEST

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.