Update - We are continuing to monitor for any further issues.
Jan 21, 14:18 CET
Update - We are continuing to monitor for any further issues.
Jan 21, 14:17 CET
Monitoring - Our systems indicate no new instances of this behaviour this week.
All systems are fully operational and we continue to monitor the situation.
Jan 21, 14:05 CET
Identified - We are aware of an issue with Facebook's network intermittently affecting replies to some comments in Engage.

During this time, you may see the following error message when replying to fan posts in the Engage module:

"Unsupported post request. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api (code 100, subcode 33)
"

Please be aware that despite these error messages, your messages may still be successfully sent to Facebook, and as such it is recommended you confirm this natively before sending the message again.
Facebook has confirmed the issue on their end and are currently working on resolving it.

Please reach out to the Falcon Support team via the in-app chat for further information.
We will update once we receive further news from the Facebook team.
Jan 15, 16:12 CET

About This Site

This is Falcon’s status page, where you can get updates on how our platform is doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Falcon, don’t hesitate to get in touch with us at support@falcon.io and we’ll get back to you as soon as we can.

Platform Operational
Listen Operational
Engage Operational
Publish Operational
Measure Operational
Audience Operational
Filestack API Operational
Cloud Elements EU Production Operational
Advertise Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 22, 2021

No incidents reported today.

Jan 21, 2021

Unresolved incident: "Unsupported post request" error message when replying to messages in Engage.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
Jan 14, 2021

No incidents reported.

Jan 13, 2021
Resolved - This issue has been resolved. Facebook content can once again be published and replies to comments in Engage work as well.
Jan 13, 09:15 CET
Monitoring - We have received confirmation from Facebook that a fix has been deployed to correct this behaviour and can confirm that all functions are currently operational. We continue to monitor the situation on our end.
Jan 12, 16:30 CET
Investigating - We are aware of an issue with Facebook's network intermittently affecting posts in Publish and replies to comments in Engage.

During this time, your Publish content may display the following publishing error:

"Facebook had some trouble handling your post. We are unable to confirm whether your post was successful so please check your Facebook page before attempting to reschedule or publish again. If that is the case, consider deleting the failed post."

Engage comment replies may display the following error:

"Please reduce the amount of data you're asking for, then retry your request (code 1)"

Please be aware that despite these error messages, your content may still be successfully publishing to Facebook, and as such it is recommended you confirm this natively before retrying via Publish and Engage.


We are currently investigating and will continue to update throughout this process.
Jan 12, 03:14 CET
Jan 12, 2021
Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.