All Systems Operational

About This Site

This is Falcon’s status page, where you can get updates on how our platform is doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Falcon, don’t hesitate to get in touch with us at support@falcon.io and we’ll get back to you as soon as we can.

Platform Operational
Listen Operational
Engage Operational
Publish Operational
Measure Operational
Audience Operational
Filestack API Operational
Cloud Elements EU Production Operational
Advertise Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Account service upgrade Dec 6, 08:00-08:30 CET
The Falcon platform will undergo scheduled maintenance to update an account service from 8:00am CET until 8:30am CET on Sunday December 6, 2020 (Copenhagen time).

During this time period, the platform may be unavailable for up to 30 minutes.

If you have any questions, please reach out to Support via our in-app chat or email support@falcon.io.
Posted on Nov 20, 11:08 CET
Past Incidents
Nov 27, 2020

No incidents reported today.

Nov 26, 2020

No incidents reported.

Nov 25, 2020
Resolved - This incident has been resolved as our services were successfully restored yesterday at 3:49pm CET. Additionally we have run backfills to ensure indexing of data. We apologize for the impact this has had on you and thank you for your patience. The Falcon Support team continues to be available via the in-app chat should you experience issues with the platform.
Nov 25, 16:53 CET
Monitoring - The previously affected services have been restored and are functional. We are continuing investigation on possible affects and will update this space again once we have more information to share. The Falcon Support team continues to be available via the in-app chat should you experience issues with the platform.
Nov 25, 09:16 CET
Identified - Thank you for your continued patience. Together with Facebook, we’ve been able to identify the root cause of the ongoing technical issues with the Falcon platform. We were able to initiate restoring of all services at 3:49pm CET and are continuing to restore the affected services. We will update here again once we have more information. In the meantime, if you experience any further issues with the platform, please feel free to reach out to the Falcon Support team via the in-app chat function.
Nov 24, 16:52 CET
Update - Please be aware that all Facebook and Instagram services in the platform are still affected. We have identified the issue and require Facebook’s help to resolve it. We are in close contact with Facebook, who confirms that they are working on remediation. If you experience any issues with the platform, please do reach out to the Falcon Support team via the in-app chat function and we gladly advise and assist. We thank you for your patience while we work on bringing these services back online.
Nov 24, 14:08 CET
Update - We are continuing to investigate the underlying cause of the issue.
Please be aware that all Facebook and Instagram services in the platform are affected at this time.
If you experience any issues with the platform, please do reach out to the Falcon Support team via the in-app chat function and we gladly advise and assist.
Nov 24, 12:05 CET
Investigating - We are currently experiencing a major outage involving Facebook and Instagram. Both networks are currently heavily affected in the platform - leading to publishing failures and channel disconnections among other things.
We thank you for your patience while we work on identifying the cause in order to bring these services back online
Nov 24, 10:27 CET
Nov 24, 2020
Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.