Update - We are continuing to monitor for any further issues.
Jan 21, 14:18 CET
Jan 21, 14:18 CET
Update - We are continuing to monitor for any further issues.
Jan 21, 14:17 CET
Jan 21, 14:17 CET
Monitoring - Our systems indicate no new instances of this behaviour this week.
All systems are fully operational and we continue to monitor the situation.
Jan 21, 14:05 CET
All systems are fully operational and we continue to monitor the situation.
Jan 21, 14:05 CET
Identified - We are aware of an issue with Facebook's network intermittently affecting replies to some comments in Engage.
During this time, you may see the following error message when replying to fan posts in the Engage module:
"Unsupported post request. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api (code 100, subcode 33) "
Please be aware that despite these error messages, your messages may still be successfully sent to Facebook, and as such it is recommended you confirm this natively before sending the message again.
Facebook has confirmed the issue on their end and are currently working on resolving it.
Please reach out to the Falcon Support team via the in-app chat for further information.
We will update once we receive further news from the Facebook team.
Jan 15, 16:12 CET
During this time, you may see the following error message when replying to fan posts in the Engage module:
"Unsupported post request. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api (code 100, subcode 33) "
Please be aware that despite these error messages, your messages may still be successfully sent to Facebook, and as such it is recommended you confirm this natively before sending the message again.
Facebook has confirmed the issue on their end and are currently working on resolving it.
Please reach out to the Falcon Support team via the in-app chat for further information.
We will update once we receive further news from the Facebook team.
Jan 15, 16:12 CET
About This Site
This is Falcon’s status page, where you can get updates on how our platform is doing. If there are interruptions to service, we will post a note here.
As always, if you are experiencing any issues with Falcon, don’t hesitate to get in touch with us at support@falcon.io and we’ll get back to you as soon as we can.
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Publish
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Measure
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Filestack API
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Cloud Elements EU Production
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Degraded Performance
Partial Outage
Major Outage
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